Shipping and Delivery
- Packages are generally dispatched within 24 hours after receipt of payment and are shipped via reputed national couriers with tracking. We will provide you with a link to track your package online.
- Shipping fees includes handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them.
- Boxes are amply sized and your items are well-protected.
- Our courier partners will be able to deliver the shipment to you during working days between Monday through Saturday: 9am to 7pm. Working days exclude public holidays and Sundays. Delivery time is subject to factors beyond our control including unexpected travel delays from our courier partners and transporters due to weather conditions and strikes.
- As soon as your package ships, we will email you your package tracking information.
Shipping & Delivery:
All orders will be processed within 2 business days of receipt of payment. Tracking details of every shipment are shared with the customer via email or SMS. For all the orders above MUR 1500.00, the shipping is FREE. However, orders below MUR 1499.00 attract a FLAT fee of MUR 125.00. However, delivery time is subject to factors beyond our control, including unexpected travel delays from our courier partners and transporters due to weather conditions and strikes. We request you not to accept the parcel if it is not packed correctly or is tempered. Parcels will need to be signed by the customer on receiving.
In case your order is marked delivered but not received by you.
Drop us an email at hi@fabessentials.mu or call us at +230 5 256 56 66 within 3 days (72 hours) of the date of delivery. Our Customer service team will resolve it at the earliest.